Colourbox.com is the ultimate royalty-free photobank for professionals. One photobank, one license, and everything else is free
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FAQ – Frequently Asked Questions
Welcome to colourbox. We have gathered some of the most asked questions, which may help you. Just click on the question and get the answer.- How can I get a login?
- What is the price and how long can I use the image(s)?
- How do I search?
- How can I buy an image?
- How can I download an image?
- Where can I see how many credits there are left on my account?
- What is lightboxes and how do I use them?
- How do I create logins for my colleagues?
- How can I see my downloads?
- Thumbnail – can I choose numbers viewed?
- Is the mouse-over effect removable?
- Who to contact at colourbox?
You can download this FAQ by clicking here.
How can I get a login?
If your company has a colourbox agreement and you have lost your login, try to login and click “Forgot Password?” Type in your mail address and you will immediately receive a new password.After logging in you can make a personal password under “Account /Edit password”.
If you are not a current customer, chose “Sign up” at the front page and fill out the application. An account is created and an email will be send to you with an activation link. Clicking on this link will log you in. Please note that you cannot download images yet, but you can make use of lightboxes.
What is the price and how long can I use the image(s)?
License: The price for free download of all images is EURO 149 per month. As long as you have a license, you can download as many images as you like. If you stop the license, you can use the downloaded material for 12 months.Prepaid Card: You can also buy a prepaid card with 100 credits for EURO 249,- (100 credits = 10 stock images). A prepaid card is valid for 1 (one) year. Afterwards the User Rights exceeds after 5 years.
Single Image: If your need for images is low you can buy single images for EURO 49,- a piece. The User Rights exceeds after 5 years.
How do I search?
Search for images by writing search words in the search field. Write more words if you need specifications, e.g. angry woman. You can also search on file numbers, e.g. 1035398.You can always open an image by clicking on it, select one or more keywords and make a new search. Or open an image and get inspired.
A search result is as default showed as “Best Match”. You can also see search results based on the criteria “Most popular”, “Newest First” or “Oldest First”. You find the criteria to the right of the search field.
How can I buy an image?
To buy an image, you add it to your basket by clicking the icon below the image. If you have opened the image the same basket icon will be at the bottom.You can always see how many items you have in your basket. You find it at the top right corner of the site. Click on the basket and the system will guide you through the payment. Follow how far you are in the four payment steps at the top.
How can I download an image?
If you have credits via a license or prepaid card, you can download images immediately by pressing the download icon below the image.If you have opened an image, the download icon will still be at the bottom of the image.
Where can I see how many credits there are left on my account?
Click on “account” and you will see your status under the yellow bar.You can see which license you have or how many credits there are left and their expiration date.
What is lightboxes and how do I use them?
A lightbox is like boxes or folders, into which you can add images. You can create numerous lightboxes and save good images that you may not use now but later. Divide them into e.g. seasons (winter, fall, spring, summer) and manage your images easily.You add images to lightboxes by clicking the lightbox icon below the image. The image will enter the active lightbox. You can change the active lightbox quickly at the bottom of the page.
A short cut for most used features is found at the bottom left at the site. By clicking on “active lightbox” you can now create new lightboxes, share them, view - or download them.
Make new Lightbox: Make as many lightboxes as you need.
Share lightbox: You can share your lightboxes with all or some of the users from your account.
View Lightbox: View the active lightbox and e.g. remove some of the images.
Download Lightbox: You can download all images in a lightbox, whereas you do not have to download each image separately.
You can also manage your lightboxes by clicking the icon at the top right.
Here you will see all your lightboxes, whereas all short cuts to functions are found at the right. The lightbox that is “Active” is Green.
How do I create logins for my colleagues?
If you have a Super User account you are able to create logins to your colleagues. At the top right click on “Account” and then “Manage Users”.You now have two choices; to create a new user or send invitation. To create new user:
Click on “Create new user” and fill in the blanks. The Username should be unique and thus you can advantageously use the e-mail address.
Click on “Send invitation” and type in the e-mail address of your colleagues, who will receive a mail with a form to be filled out.
The system will automatically send out an e-mail containing Username and Password to the new user.
The user should change the password the first time the person is logged in.
Can I see my downloads?
Only Super Users can see downloads from the entire account and users. Click on “Account”, choose “Downloads” and see the download overview.See all downloads or click on a person and see a specification of that person’s downloads.