FAQ
Clients
Suppliers
Plans and pricing
• How much does it cost to use Colourbox?
• How do I print an invoice?
• Is it possible to buy an image outright if I don’t want anyone else to use the same image in my country / anywhere?
• Do you have special discounts for students, schools and universities?
• Can I a get discount if I use the material for web only?
• What payment options do you accept?
Material usage
• Is there a difference between stock and editorial material? What is editorial material?
• How can I use the material?
• If I cancel my plan or my license expires, how long can I use the material I already downloaded?
• How long can I use the material from my Single Download purchases?
• Can I use material after my license has expired, for example a re-printing of a book?
• Our company is based in one country but we operate globally. Can we use materials produced in my country also abroad?
• Can I use the stock material worldwide?
• Do you have model releases?
• If I use material in an editorial manner (e.g. newspapers or blogs), how should I accredit it?
Lightbox
• What is a lightbox?
• How do I make a Lightbox and add items to it?
• How do I share a Lightbox?
• How long do my items keep in my Lightbox?
Search and download
• How do I search for videos only?
• How do I search for Editorial material?
• How do I find the exact image or video that I need?
• What if I don’t know exactly what I’m searching for?
• How can I avoid seeing explicit adult content in my search results?
• I am a Super User and would like to activate the Adult Filter for everyone on my account. How do I do this?
• I can’t find a certain picture anymore. What happened to it?
• Can I request a personalized search?
• I really like the style of a particular image. How can I find more material from that Supplier?
• I see a Colourbox watermark on the preview images. Will the watermark still be on my downloaded images?
• What resolution are the images and videos?
• How do I download material?
• If more than one of my employees needs to download the same image, will each download be deducted from my account?
• What is the Project Tool?
User account
• How many users can be on my account?
• How do I create a user?
• I am unable to login. What happened, and what should I do?
• One of the users on my account changed email addresses, and another is no longer with us. How do I update these accounts?
• Can a user be logged in to 2 computers at the same time (with the same login info)?
• Are all users in my company allowed to have a common login?
Technical issues
• What is the list of supported browsers?
Contact us
• How do I get in touch with someone at Colourbox?
Plans and pricing
How much does it cost to use Colourbox?
Welcome to the industry's easiest pricing plans. We keep things simple and straightforward because we don't operate with complicated license contracts.
For one single download, the price is $25.
Or you can buy more and save more with Single Downloads, up to 150 downloads for $549. Your Single Downloads never expire, but your usage rights expire 1 month after you have downloaded the material.
If your needs are bigger, we offer three other subscription plans, Basic, Plus and Unlimited:
Save 95% per download with Basic, which gives you 150 downloads in one month, for $199.
Save 97% per download with Plus, which gives you 300 downloads in one month for $279.
Save 97% per download with Unlimited, which gives you unlimited downloads in one month for $349.
All of our plans allow you to add as many users to your account as you need, for FREE!
We have no daily download limits!
Go to top How do I print an invoice? This can be done from your Account page.
Go to top Is it possible to buy an image outright if I don’t want anyone else to use the same image in my country / anywhere? No, this is not possible
Go to top Do you have special discounts for students, schools and universities? Yes. You can purchase a special educational license that gives faculty, staff and students access to Colourbox. See more here.
Go to top Can I a get discount if I use the material for web only? Our pricing includes both online and off-line usage, so the pricing is the same, independent of how you choose to use the material.
Go to top What payment options do you accept? We accept payment from PayPal and the following credit cards: Dankort/Visa-Dankort, Diners Club, Visa, Visa-Electron, Mastercard, Maestro, and American Express. Invoice billing is also available, at an additional €10 charge per invoice.
Go to top Material usage Is there a difference between stock and editorial material? What is editorial material? Yes. Editorial material is different from stock material and currently only available in the Danish, Swedish, and Norwegian markets. Editorial material may be used in a news-related context, e.g., newspaper articles, magazine articles, school assignments, presentations and much more. Editorial material may not be used in any marketing material, e.g., advertising or merchandizing. A download of an editorial image or video counts toward your total allowable downloads.
Go to top How can I use the material? As long as you have an active license, you can use the stock material worldwide for any purpose you like, with these exceptions: selling or giving material to others (unless they are used as part of creative or editorial work you make for them) and on products for resale, including giving others the material either separately or as part of products, such as postcards, calendars, posters, wallpaper, artwork, screen savers, templates, and other items.
Go to top If I cancel my plan or my license expires, how long can I use the material I already downloaded? You may use already-downloaded materials for 1 month from the date you cancel your plan.
Go to top How long can I use the material from my Single Download purchases? The usage rights for Single Downloads never expire.
Go to top Can I use material after my license has expired, for example a re-printing of a book? ny new print, reprint or changes in existing material require either a new license or the Single Download purchase of a material. Usage rights on Single Downloads never expire.
Go to top Our company is based in one country but we operate globally. Can we use materials produced in my country also abroad? Yes. As long as you have an active license, you can use the stock material worldwide for any purpose you like.
Go to top Can I use the stock material worldwide? Yes. As long as you have an active license, you can use the stock material worldwide for any purpose you like.
Go to top Do you have model releases? Yes. If needed, we can request a copy from our supplier.
Go to top If I use material in an editorial manner (e.g. newspapers or blogs), how should I accredit it? For all off-line/print use of stock material, use the byline “Model Photo: Colourbox.com” below the photo. For all off-line/print use of Editorial material, use the byline “Colourbox.com”.
Go to top Lightbox What is a lightbox? A Lightbox is a place to store photos until you decide to download them. Adding an image to a Lightbox doesn’t count as a download. It’s just a convenient way of keeping your material organized.
Go to top How do I make a Lightbox and add items to it? After signing in, click on “Lightbox” and then “Make New Lightbox”. Name your new Lightbox and add a description if desired. Click “Create” and start your search. You can add items to the Lightbox by clicking on “Add to Lightbox” either under the thumbnail or under the item on the description page. You can add up to 100 images in your Lightbox.
Go to top How do I share a Lightbox? You can share your Lightbox with other Colourbox users. Click on “Lightbox” and then “Share Lightbox”. Add the users from your account that you want to share with, and then click “share”.
Go to top How long do my items keep in my Lightbox? They will be kept in your Lightbox until you delete it or cancel your license.
Go to top Search and download How do I search for videos only? In the Search Box, enter what you are looking for. On the results page, you will be able to click on the Images tab to see only image results; the Vector tab to see only illustration results or the Video tab to see only video results.
Go to top How do I search for Editorial material? In the Search Box, enter what you are looking for. On the results page, you will be able to click on the Editorial tab to show the Editorial-only results.
Go to top How do I find the exact image or video that I need?
Our search engine does stemming. So a search for “running” will include “run” in the results.
You can also use our Advanced Search option, where you can delineate the results by format (horizontal or vertical), resolution (minimum A4 at 300DPI or minimum A3 at 300DPI), newest material, Stock or Editorial (in Denmark, Sweden and Norway), or by adult content.
Go to top What if I don’t know exactly what I’m searching for? We have auto-complete of your search terms that can help you find the exact word you’d like to search for. Another option is to click on Browse to see our images and illustrations organized into Categories, with everything from art to zucchinis.
Go to top How can I avoid seeing explicit adult content in my search results? We have an Adult Filter that you can enable or disable either in your Account Tools, or after clicking on the “Advanced” search option. If the Adult Filter is enabled, search results containing keywords that match our filter will not be shown.
Go to top I am a Super User and would like to activate the Adult Filter for everyone on my account. How do I do this? Go to your Account Settings and find Adult Filter in the Account Tools box. Click “On” and now the Adult Filter is activated for everyone on your account.
Go to top I can’t find a certain picture anymore. What happened to it? It has been removed by the supplier. Unfortunately, we cannot retrieve the image after this has happened. If you already downloaded and used the image, that is OK. You do not have to revoke your material.
Go to top Can I request a personalized search? Yes. Please contact our sales department at +45 7020 3315 or email our International Sales Manger at anders@colourbox.com to learn more.
Go to top I really like the style of a particular image. How can I find more material from that Supplier? On the image preview page, you will see Supplier in the Image info tab. Just click on “More media from this supplier” to view all of that Supplier’s materials.
Go to top I see a Colourbox watermark on the preview images. Will the watermark still be on my downloaded images? No. It will disappear when you download the image. The reason we use watermarks on thumbnails is in order to ensure that suppliers are reimbursed for use of their work.
Go to top What resolution are the images and videos? All of our new images are JPEG 12 with a minimum resolution of 2500x980 (or 980x2500). All of our videos are HD 1080p.
Go to top How do I download material? If you have an active plan or downloads remaining on your account, you can download it via three ways:
Go to top If more than one of my employees needs to download the same image, will each download be deducted from my account? No. Any of the users on your account may download the same unique-numbered material, but only the first download will be deducted from your account.
Go to top What is the Project Tool? What_is_the_Project_Tool?
Go to top User account How many users can be on my account? The creator of your account is able to create as many user accounts for colleagues as is needed, all for FREE.
Go to top How do I create a user? You can manage users from your “Account” page in two ways:
Go to top I am unable to login. What happened, and what should I do? We conducted some “spring cleaning” in our accounts database and sent a verification email to all of our users. If the account was not verified, it was suspended. Please either search your inbox and spam folder for this email from 21 March 2011 or try to log in, and you will receive instructions on how to reactivate your account.
Go to top One of the users on my account changed email addresses, and another is no longer with us. How do I update these accounts? If you are the creator of the account, log in to your account and click on “Account”, followed by “Manage Users”. There you are able to edit and delete users on your account.
Go to top Can a user be logged in to 2 computers at the same time (with the same login info)? Shared login detection is enabled on our system, so if you are logged in on one computer, and your login information is used on another computer, everyone using the same login will be logged out. A message will appear on the screen giving instructions on how you can get a personal login.
Go to top Are all users in my company allowed to have a common login? No, that is against our terms of use. All users need a personalized login.
Go to top Technical issues What is the list of supported browsers?
Go to top Contact us How do I get in touch with someone at Colourbox? You can contact us by email or call us at our international number, +45 7020 3315, which we answer 24 hours a day. Our US toll-free number is 1.800.253.2305. If you’d rather talk to someone at a local office, you’ll find it here. Our email is info@colourbox.com.
Go to top
For one single download, the price is $25.
Or you can buy more and save more with Single Downloads, up to 150 downloads for $549. Your Single Downloads never expire, but your usage rights expire 1 month after you have downloaded the material.
If your needs are bigger, we offer three other subscription plans, Basic, Plus and Unlimited:
Save 95% per download with Basic, which gives you 150 downloads in one month, for $199.
Save 97% per download with Plus, which gives you 300 downloads in one month for $279.
Save 97% per download with Unlimited, which gives you unlimited downloads in one month for $349.
All of our plans allow you to add as many users to your account as you need, for FREE!
We have no daily download limits!
Go to top How do I print an invoice? This can be done from your Account page.
Go to top Is it possible to buy an image outright if I don’t want anyone else to use the same image in my country / anywhere? No, this is not possible
Go to top Do you have special discounts for students, schools and universities? Yes. You can purchase a special educational license that gives faculty, staff and students access to Colourbox. See more here.
Go to top Can I a get discount if I use the material for web only? Our pricing includes both online and off-line usage, so the pricing is the same, independent of how you choose to use the material.
Go to top What payment options do you accept? We accept payment from PayPal and the following credit cards: Dankort/Visa-Dankort, Diners Club, Visa, Visa-Electron, Mastercard, Maestro, and American Express. Invoice billing is also available, at an additional €10 charge per invoice.
Go to top Material usage Is there a difference between stock and editorial material? What is editorial material? Yes. Editorial material is different from stock material and currently only available in the Danish, Swedish, and Norwegian markets. Editorial material may be used in a news-related context, e.g., newspaper articles, magazine articles, school assignments, presentations and much more. Editorial material may not be used in any marketing material, e.g., advertising or merchandizing. A download of an editorial image or video counts toward your total allowable downloads.
Go to top How can I use the material? As long as you have an active license, you can use the stock material worldwide for any purpose you like, with these exceptions: selling or giving material to others (unless they are used as part of creative or editorial work you make for them) and on products for resale, including giving others the material either separately or as part of products, such as postcards, calendars, posters, wallpaper, artwork, screen savers, templates, and other items.
Go to top If I cancel my plan or my license expires, how long can I use the material I already downloaded? You may use already-downloaded materials for 1 month from the date you cancel your plan.
Go to top How long can I use the material from my Single Download purchases? The usage rights for Single Downloads never expire.
Go to top Can I use material after my license has expired, for example a re-printing of a book? ny new print, reprint or changes in existing material require either a new license or the Single Download purchase of a material. Usage rights on Single Downloads never expire.
Go to top Our company is based in one country but we operate globally. Can we use materials produced in my country also abroad? Yes. As long as you have an active license, you can use the stock material worldwide for any purpose you like.
Go to top Can I use the stock material worldwide? Yes. As long as you have an active license, you can use the stock material worldwide for any purpose you like.
Go to top Do you have model releases? Yes. If needed, we can request a copy from our supplier.
Go to top If I use material in an editorial manner (e.g. newspapers or blogs), how should I accredit it? For all off-line/print use of stock material, use the byline “Model Photo: Colourbox.com” below the photo. For all off-line/print use of Editorial material, use the byline “Colourbox.com”.
Go to top Lightbox What is a lightbox? A Lightbox is a place to store photos until you decide to download them. Adding an image to a Lightbox doesn’t count as a download. It’s just a convenient way of keeping your material organized.
Go to top How do I make a Lightbox and add items to it? After signing in, click on “Lightbox” and then “Make New Lightbox”. Name your new Lightbox and add a description if desired. Click “Create” and start your search. You can add items to the Lightbox by clicking on “Add to Lightbox” either under the thumbnail or under the item on the description page. You can add up to 100 images in your Lightbox.
Go to top How do I share a Lightbox? You can share your Lightbox with other Colourbox users. Click on “Lightbox” and then “Share Lightbox”. Add the users from your account that you want to share with, and then click “share”.
Go to top How long do my items keep in my Lightbox? They will be kept in your Lightbox until you delete it or cancel your license.
Go to top Search and download How do I search for videos only? In the Search Box, enter what you are looking for. On the results page, you will be able to click on the Images tab to see only image results; the Vector tab to see only illustration results or the Video tab to see only video results.
Go to top How do I search for Editorial material? In the Search Box, enter what you are looking for. On the results page, you will be able to click on the Editorial tab to show the Editorial-only results.
Go to top How do I find the exact image or video that I need?
- Search using English on colourbox.com
- Search using Danish on colourbox.dk
- Search using German on de.colourbox.com
- Use multiple words (“and” is automatically placed between words, so the results that are returned contain all of the words in your search)
- Usage of punctuation is not needed
- Usage of special Danish and German characters is allowed
- Limit results by placing “-” before the word you do not want returned (i.e. “flowers -rose” will return all results with “flowers” but not “rose” in their keywords).
Our search engine does stemming. So a search for “running” will include “run” in the results.
You can also use our Advanced Search option, where you can delineate the results by format (horizontal or vertical), resolution (minimum A4 at 300DPI or minimum A3 at 300DPI), newest material, Stock or Editorial (in Denmark, Sweden and Norway), or by adult content.
Go to top What if I don’t know exactly what I’m searching for? We have auto-complete of your search terms that can help you find the exact word you’d like to search for. Another option is to click on Browse to see our images and illustrations organized into Categories, with everything from art to zucchinis.
Go to top How can I avoid seeing explicit adult content in my search results? We have an Adult Filter that you can enable or disable either in your Account Tools, or after clicking on the “Advanced” search option. If the Adult Filter is enabled, search results containing keywords that match our filter will not be shown.
Go to top I am a Super User and would like to activate the Adult Filter for everyone on my account. How do I do this? Go to your Account Settings and find Adult Filter in the Account Tools box. Click “On” and now the Adult Filter is activated for everyone on your account.
Go to top I can’t find a certain picture anymore. What happened to it? It has been removed by the supplier. Unfortunately, we cannot retrieve the image after this has happened. If you already downloaded and used the image, that is OK. You do not have to revoke your material.
Go to top Can I request a personalized search? Yes. Please contact our sales department at +45 7020 3315 or email our International Sales Manger at anders@colourbox.com to learn more.
Go to top I really like the style of a particular image. How can I find more material from that Supplier? On the image preview page, you will see Supplier in the Image info tab. Just click on “More media from this supplier” to view all of that Supplier’s materials.
Go to top I see a Colourbox watermark on the preview images. Will the watermark still be on my downloaded images? No. It will disappear when you download the image. The reason we use watermarks on thumbnails is in order to ensure that suppliers are reimbursed for use of their work.
Go to top What resolution are the images and videos? All of our new images are JPEG 12 with a minimum resolution of 2500x980 (or 980x2500). All of our videos are HD 1080p.
Go to top How do I download material? If you have an active plan or downloads remaining on your account, you can download it via three ways:
- On the Search Results page
- On the image page itself
- From your Lightbox, if the image is stored there
Go to top If more than one of my employees needs to download the same image, will each download be deducted from my account? No. Any of the users on your account may download the same unique-numbered material, but only the first download will be deducted from your account.
Go to top What is the Project Tool? What_is_the_Project_Tool?
Go to top User account How many users can be on my account? The creator of your account is able to create as many user accounts for colleagues as is needed, all for FREE.
Go to top How do I create a user? You can manage users from your “Account” page in two ways:
- Click on “Create New User” and fill out the form.
- Click on “Send Invitations”, and your colleague will receive the form to fill out to complete the process.
Go to top I am unable to login. What happened, and what should I do? We conducted some “spring cleaning” in our accounts database and sent a verification email to all of our users. If the account was not verified, it was suspended. Please either search your inbox and spam folder for this email from 21 March 2011 or try to log in, and you will receive instructions on how to reactivate your account.
Go to top One of the users on my account changed email addresses, and another is no longer with us. How do I update these accounts? If you are the creator of the account, log in to your account and click on “Account”, followed by “Manage Users”. There you are able to edit and delete users on your account.
Go to top Can a user be logged in to 2 computers at the same time (with the same login info)? Shared login detection is enabled on our system, so if you are logged in on one computer, and your login information is used on another computer, everyone using the same login will be logged out. A message will appear on the screen giving instructions on how you can get a personal login.
Go to top Are all users in my company allowed to have a common login? No, that is against our terms of use. All users need a personalized login.
Go to top Technical issues What is the list of supported browsers?
- Google Chrome 12+
- Mozilla Firefox 3+
- Microsoft Internet Explorer 7+
- Safari 5+
Go to top Contact us How do I get in touch with someone at Colourbox? You can contact us by email or call us at our international number, +45 7020 3315, which we answer 24 hours a day. Our US toll-free number is 1.800.253.2305. If you’d rather talk to someone at a local office, you’ll find it here. Our email is info@colourbox.com.
Go to top
1.800.253.2305
info@colourbox.com • Support 24/7
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