FAQ
Clients
Suppliers
Purchasing Downloads
• What options do I have to purchase downloads at Colourbox?
• How do I print a receipt?
• Is it possible to buy an image outright if I don’t want anyone else to use the same image in my country / anywhere?
• Do you have special discounts for students, schools and universities?
• Can I get a discount if I use the material for web only?
• What payment options do you accept?
• I am making a purchase for my company, which is located in the EU. Where do I enter the VAT number to avoid paying tax?
• Do invoiced clients abroad pay VAT to Colourbox?
Material usage
• Is there a difference between stock and editorial material? What is editorial material?
• How can I use the material?
• If I cancel my plan or my license expires, how long can I use the material I already downloaded?
• How long can I use the material from my Single Download purchases?
• Can I use material after my license has expired, for example a re-printing of a book?
• Our company is based in one country but we operate globally. Can we use materials produced in my country also abroad?
• Can I use the stock material worldwide?
• Do you have model releases?
• If I use material in an editorial manner (e.g. newspapers or blogs), how should I accredit it?
Lightbox
• What is a lightbox?
• How do I make a Lightbox and add items to it?
• How do I share a Lightbox?
• How long do my items keep in my Lightbox?
Searching
• How do I search for videos only?
• How do I search for Editorial material?
• How do I find the exact image or video that I need?
• What if I don’t know exactly what I’m searching for?
• How can I avoid seeing explicit adult content in my search results?
• I am a Super User and would like to activate the Adult Filter for everyone on my account. How do I do this?
• I can’t find a certain image anymore. What happened to it?
• Can I request a personalized search?
• I really like the style of a particular image. How can I find more material from that Supplier?
Downloading
• I see a Colourbox watermark on the preview images. Will the watermark still be on my downloaded images?
• What resolution are the images and videos?
• How do I download material?
• I just downloaded my purchases, but cannot find my downloads. Where did they go?
• What is the Project Tool?
• If more than one of my employees needs to download the same image, will each download be deducted from my account?
• I need to re-download a file. How do I do this?
User account
• How many users can be on my account?
• How do I create a user?
• I cannot log in. What should I do?
• I am unable to login. What happened, and what should I do?
• One of the users on my account changed email addresses, and another is no longer with us. How do I update these accounts?
• Can a user be logged in to 2 computers at the same time (with the same login info)?
• Are all users in my company allowed to have a common login?
Technical issues
• What is the list of supported browsers?
• I cannot open a Vector file.
• How do I edit the "Sample Text" in my Vector?
Contact us
• How do I get in touch with someone at Colourbox?
Purchasing Downloads
What options do I have to purchase downloads at Colourbox?
Welcome to the industry’s easiest pricing! We keep things simple and straightforward because we don’t use complicated license contracts. You can choose from the following options:
Single Downloads: Usage rights never expire; up to 150 can be purchased at a time; they can be purchased in advance for later use; and no subscription is required
Basic subscription: 150 downloads per month
Plus subscription: 300 downloads per month
Unlimited subscription: Unlimited downloads per month
All of our subscriptions allow you to add as many users to your account as you need, for FREE!
We have no daily download limits!
To see specific prices, please go to Plans and Pricing.
Go to top How do I print a receipt? This can be done from your Account page.
Go to top Is it possible to buy an image outright if I don’t want anyone else to use the same image in my country / anywhere? No, this is not possible.
Go to top Do you have special discounts for students, schools and universities? Yes. If your educational institute has a Basic, Plus or Unlimited subscription, you can also order Colourbox Educational at no additional charge. It gives all of your faculty, staff and students access to the entire Colourbox database for non-commercial purposes. See more here or contact our International Sales Manager at sales@colourbox.com to order Colourbox Educational.
Go to top Can I get a discount if I use the material for web only? Our pricing includes both online and off-line usage, so the pricing is the same, independent of how you choose to use the material.
Go to top What payment options do you accept? We accept payment from PayPal and the following credit cards: Dankort/Visa-Dankort, Diners Club, Visa, Visa-Electron, Master Card, Maestro, and American Express. Invoice billing is also available, at an additional €10 charge per invoice for clients in Denmark, Sweden, Norway, Finland, and Germany. We can invoice by EAN. You are welcome to contact us for more information by calling (+45) 70 20 33 15 or emailing info@colourbox.com.
Go to top I am making a purchase for my company, which is located in the EU. Where do I enter the VAT number to avoid paying tax? During the Checkout process, enter a company name and the VAT field will appear. Colourbox imposes Danish VAT for all sales to private persons or non-VAT registered businesses in other EU countries.
If a valid VAT number is entered at checkout, we do not impose Danish VAT on sales to other VAT-registered businesses in other EU countries. Without a valid VAT number, it is assummed that the purchase is being made by a private person or a non-VAT-registered business.
Go to top Do invoiced clients abroad pay VAT to Colourbox? Colourbox.com will invoice only net amounts to invoice recipients abroad. VAT, if applicable, is to be paid by the invoice recipient abroad (Reverse Charge within the EU).
Go to top Material usage Is there a difference between stock and editorial material? What is editorial material? Yes. Editorial material is different from stock material and currently only available in the Danish, Swedish, and Norwegian markets. Editorial material may be used in a news-related context, e.g., newspaper articles, magazine articles, school assignments, presentations and much more. Editorial material may not be used in any marketing material, e.g., advertising or merchandizing. A download of an editorial image or video counts toward your total allowable downloads.
Go to top How can I use the material? As long as you have an active license, you can use the stock material worldwide for any purpose you like, with these exceptions: selling or giving material to others (unless they are used as part of creative or editorial work you make for them) and on products for resale, including giving others the material either separately or as part of products, such as postcards, calendars, posters, wallpaper, artwork, screen savers, templates, and other items.
Go to top If I cancel my plan or my license expires, how long can I use the material I already downloaded? You may use already-downloaded materials for 1 month from the date you cancel your plan.
Go to top How long can I use the material from my Single Download purchases? The usage rights for Single Downloads never expire.
Go to top Can I use material after my license has expired, for example a re-printing of a book? Any new print, reprint or changes in existing material require either a new license or the Single Download purchase of a material. Usage rights on Single Downloads never expire.
Go to top Our company is based in one country but we operate globally. Can we use materials produced in my country also abroad? Yes. As long as you have an active license, you can use the stock material worldwide for any purpose you like.
Go to top Can I use the stock material worldwide? Yes. As long as you have an active license, you can use the stock material worldwide for any purpose you like.
Go to top Do you have model releases? Yes. If needed, we can request a copy from our supplier.
Go to top If I use material in an editorial manner (e.g. newspapers or blogs), how should I accredit it? For all off-line/print use of stock material, use the byline “Model Photo: Colourbox.com” below the photo. For all off-line/print use of Editorial material, use the byline “Colourbox.com”.
Go to top Lightbox What is a lightbox? A Lightbox is a place to store photos until you decide to download them. Adding an image to a Lightbox doesn’t count as a download. It’s just a convenient way of keeping your material organized.
Go to top How do I make a Lightbox and add items to it? After signing in, click on “Lightbox” and then “Make New Lightbox”. Name your new Lightbox and add a description if desired. Click “Create” and start your search. You can add items to the Lightbox by clicking on “Add to Lightbox” either under the thumbnail or under the item on the description page. You can add up to 100 images in your Lightbox.
Go to top How do I share a Lightbox? You can share your Lightbox with other users on your account. Click on “Lightbox” and then “Share Lightbox”. Add the users from your account that you want to share with, and then click “share”.
For those who are not on your account, you can send them the Public URL, which is found in the upper right corner of the Lightbox. They will be able to see the thumbnail versions of the Lightbox contents.
Go to top How long do my items keep in my Lightbox? They will be kept in your Lightbox until you delete it or cancel your license.
Go to top Searching How do I search for videos only? In the Search Box, enter what you are looking for. On the results page, you will be able to click on the Images tab to see only image results; the Vector tab to see only illustration results or the Video tab to see only video results.
Go to top How do I search for Editorial material? In the Search Box, enter what you are looking for. On the results page, you will be able to click on the Editorial tab to show the Editorial-only results.
Go to top How do I find the exact image or video that I need?
Our search engine does stemming. So a search for “running” will include “run” in the results.
You can also use our Advanced Search option, where you can delineate the results by format (horizontal or vertical), resolution (minimum A4 at 300DPI or minimum A3 at 300DPI), newest material, Stock or Editorial (in Denmark, Sweden and Norway), or by adult content.
Go to top What if I don’t know exactly what I’m searching for? We have auto-complete of your search terms that can help you find the exact word you’d like to search for. Another option is to click on Browse to see our images and illustrations organized into Categories, with everything from art to zucchinis.
Go to top How can I avoid seeing explicit adult content in my search results? We have an Adult Filter that you can enable or disable either in your Account Tools, or after clicking on the “Advanced” search option. If the Adult Filter is enabled, search results containing keywords that match our filter will not be shown.
Go to top I am a Super User and would like to activate the Adult Filter for everyone on my account. How do I do this? Go to your Account Settings and find Adult Filter in the Account Tools box. Click “On” and now the Adult Filter is activated for everyone on your account.
Go to top I can’t find a certain image anymore. What happened to it? It has been removed by the supplier. Unfortunately, we cannot retrieve the image after this has happened. If you already downloaded and used the image, that is OK. You do not have to revoke your material.
Go to top Can I request a personalized search? Yes. Please contact our sales department at +45 7020 3315 or email our International Sales Manger at anders@colourbox.com to learn more.
Go to top I really like the style of a particular image. How can I find more material from that Supplier? On the image preview page, you will see Supplier in the Image info tab. Just click on “More media from this supplier” to view all of that Supplier’s materials.
Go to top Downloading I see a Colourbox watermark on the preview images. Will the watermark still be on my downloaded images? No. It will disappear when you download the image. The reason we use watermarks on thumbnails is in order to ensure that suppliers are reimbursed for use of their work.
Go to top What resolution are the images and videos? All of our new images are JPEG 12 with a minimum resolution of 2500x980 (or 980x2500). All of our videos are HD 1080p.
Go to top How do I download material? If you have an active plan or downloads remaining on your account, you can download it via three ways:
Go to top I just downloaded my purchases, but cannot find my downloads. Where did they go? I_just_downloaded_my_purchases,_but_cannot_find_my_downloads._Where_did_they_go?
Go to top What is the Project Tool? To help you keep track of what images you use with particular projects, your company’s Super User can enable Project Control in Account Settings. The next time you download a material, you will be able to give it a Reference and Comment. The Super User can also choose if and when to receive an email with information about these downloads.
Go to top If more than one of my employees needs to download the same image, will each download be deducted from my account? No. Any of the users on your account may download the same unique-numbered material, but only the first download will be deducted from your account.
Go to top I need to re-download a file. How do I do this? At Colourbox, you can re-download a file anytime, either in a new resolution or in the same resolution, for free!
If you have purchased some files, you have 2 options:
1. Via Lightbox
– Log in to Colourbox and click on “Lightbox”
– Find the Lightbox containing your desired download
– Click on the thumbnail of the file you would like to re-download
– From the Preview page, choose the desired resolution and download
2. Via “My downloads”:
– Log in to Colourbox
– Click on “My downloads” under your name in the top right corner
– Click on “Total downloads”
– Click on the thumbnail of the file you would like to re-download
– From the Preview page, choose the desired resolution and download
If you are a Super User on your account:
– Log in to Colourbox
– Click on “My downloads” under your name in the top right corner
– Click on “Total downloads”
– Click on the thumbnail of the file you would like to re-download
– From the Preview page, choose the desired resolution and download
If you are not a Super User:
– If possible, find the Media ID number in the filename of the already-downloaded file
– After logging in, search for the Media ID
– From the Preview page, choose the desired resolution and download
If you do not have the Media ID, contact your Super User, who can find your downloads by clicking on “My downloads” after logging in.
Go to top User account How many users can be on my account? The creator of your account is able to create as many user accounts for colleagues as is needed, all for FREE.
Go to top How do I create a user? You can manage users from your “Account” page in two ways:
Go to top I cannot log in. What should I do? - Click Log In
- Click on the “Forgot your password?” link
- Insert your email address and click Submit.
- Click on the link in your email to reset your password.
If you are still having problems logging in, please contact the Super User of your account. In case you do not know who your Super User is, please send an email to info@colourbox.com with a description of the problem, so we can help solve the issue.
Go to top I am unable to login. What happened, and what should I do? We conducted some “spring cleaning” in our accounts database and sent a verification email to all of our users. If the account was not verified, it was suspended. Please either search your inbox and spam folder for this email from 21 March 2011 or try to log in, and you will receive instructions on how to reactivate your account.
Go to top One of the users on my account changed email addresses, and another is no longer with us. How do I update these accounts? If you are the creator of the account, log in to your account and click on “Account”, followed by “Manage Users”. There you are able to edit and delete users on your account.
Go to top Can a user be logged in to 2 computers at the same time (with the same login info)? Shared login detection is enabled on our system, so if you are logged in on one computer, and your login information is used on another computer, everyone using the same login will be logged out. A message will appear on the screen giving instructions on how you can get a personal login.
Go to top Are all users in my company allowed to have a common login? No, that is against our terms of use. All users need a personalized login.
Go to top Technical issues What is the list of supported browsers?
Go to top I cannot open a Vector file. All of our Vector files are editable EPS files, which may be opened in Adobe Illustrator. If you do not have Adobe Illustrator, you may wish to download the JPG version of the Vector file. Just go to the Vector page and choose “Hi-res to disk” for the JPG version. This is free and will not count as an additional download.
Go to top How do I edit the "Sample Text" in my Vector? To remove the "Sample text" in a vector, open the EPS file in Adobe Illustrator. If the text is outlined (if you click on the text, there are points that make up the characters), you can delete the sample, choose "Type tool" and type in your new text.
If you do not have Adobe Illustrator, download a JPG version of the vector and open the file in Adobe Photoshop or another type of image-editing software. Use the clone stamp or a similar tool to delete the "Sample text".
In both programs, you can also place a shape on top of the text, fill it with the background color and add your own text layer on top.
Go to top Contact us How do I get in touch with someone at Colourbox? You can contact us by email or call us at our international number, +45 7020 3315, which we answer 24 hours a day. Our US toll-free number is 1.800.253.2305. If you’d rather talk to someone at a local office, you’ll find it here. Our email is info@colourbox.com.
Go to top
Single Downloads: Usage rights never expire; up to 150 can be purchased at a time; they can be purchased in advance for later use; and no subscription is required
Basic subscription: 150 downloads per month
Plus subscription: 300 downloads per month
Unlimited subscription: Unlimited downloads per month
All of our subscriptions allow you to add as many users to your account as you need, for FREE!
We have no daily download limits!
To see specific prices, please go to Plans and Pricing.
Go to top How do I print a receipt? This can be done from your Account page.
Go to top Is it possible to buy an image outright if I don’t want anyone else to use the same image in my country / anywhere? No, this is not possible.
Go to top Do you have special discounts for students, schools and universities? Yes. If your educational institute has a Basic, Plus or Unlimited subscription, you can also order Colourbox Educational at no additional charge. It gives all of your faculty, staff and students access to the entire Colourbox database for non-commercial purposes. See more here or contact our International Sales Manager at sales@colourbox.com to order Colourbox Educational.
Go to top Can I get a discount if I use the material for web only? Our pricing includes both online and off-line usage, so the pricing is the same, independent of how you choose to use the material.
Go to top What payment options do you accept? We accept payment from PayPal and the following credit cards: Dankort/Visa-Dankort, Diners Club, Visa, Visa-Electron, Master Card, Maestro, and American Express. Invoice billing is also available, at an additional €10 charge per invoice for clients in Denmark, Sweden, Norway, Finland, and Germany. We can invoice by EAN. You are welcome to contact us for more information by calling (+45) 70 20 33 15 or emailing info@colourbox.com.
Go to top I am making a purchase for my company, which is located in the EU. Where do I enter the VAT number to avoid paying tax? During the Checkout process, enter a company name and the VAT field will appear. Colourbox imposes Danish VAT for all sales to private persons or non-VAT registered businesses in other EU countries.
If a valid VAT number is entered at checkout, we do not impose Danish VAT on sales to other VAT-registered businesses in other EU countries. Without a valid VAT number, it is assummed that the purchase is being made by a private person or a non-VAT-registered business.
Go to top Do invoiced clients abroad pay VAT to Colourbox? Colourbox.com will invoice only net amounts to invoice recipients abroad. VAT, if applicable, is to be paid by the invoice recipient abroad (Reverse Charge within the EU).
Go to top Material usage Is there a difference between stock and editorial material? What is editorial material? Yes. Editorial material is different from stock material and currently only available in the Danish, Swedish, and Norwegian markets. Editorial material may be used in a news-related context, e.g., newspaper articles, magazine articles, school assignments, presentations and much more. Editorial material may not be used in any marketing material, e.g., advertising or merchandizing. A download of an editorial image or video counts toward your total allowable downloads.
Go to top How can I use the material? As long as you have an active license, you can use the stock material worldwide for any purpose you like, with these exceptions: selling or giving material to others (unless they are used as part of creative or editorial work you make for them) and on products for resale, including giving others the material either separately or as part of products, such as postcards, calendars, posters, wallpaper, artwork, screen savers, templates, and other items.
Go to top If I cancel my plan or my license expires, how long can I use the material I already downloaded? You may use already-downloaded materials for 1 month from the date you cancel your plan.
Go to top How long can I use the material from my Single Download purchases? The usage rights for Single Downloads never expire.
Go to top Can I use material after my license has expired, for example a re-printing of a book? Any new print, reprint or changes in existing material require either a new license or the Single Download purchase of a material. Usage rights on Single Downloads never expire.
Go to top Our company is based in one country but we operate globally. Can we use materials produced in my country also abroad? Yes. As long as you have an active license, you can use the stock material worldwide for any purpose you like.
Go to top Can I use the stock material worldwide? Yes. As long as you have an active license, you can use the stock material worldwide for any purpose you like.
Go to top Do you have model releases? Yes. If needed, we can request a copy from our supplier.
Go to top If I use material in an editorial manner (e.g. newspapers or blogs), how should I accredit it? For all off-line/print use of stock material, use the byline “Model Photo: Colourbox.com” below the photo. For all off-line/print use of Editorial material, use the byline “Colourbox.com”.
Go to top Lightbox What is a lightbox? A Lightbox is a place to store photos until you decide to download them. Adding an image to a Lightbox doesn’t count as a download. It’s just a convenient way of keeping your material organized.
Go to top How do I make a Lightbox and add items to it? After signing in, click on “Lightbox” and then “Make New Lightbox”. Name your new Lightbox and add a description if desired. Click “Create” and start your search. You can add items to the Lightbox by clicking on “Add to Lightbox” either under the thumbnail or under the item on the description page. You can add up to 100 images in your Lightbox.
Go to top How do I share a Lightbox? You can share your Lightbox with other users on your account. Click on “Lightbox” and then “Share Lightbox”. Add the users from your account that you want to share with, and then click “share”.
For those who are not on your account, you can send them the Public URL, which is found in the upper right corner of the Lightbox. They will be able to see the thumbnail versions of the Lightbox contents.
Go to top How long do my items keep in my Lightbox? They will be kept in your Lightbox until you delete it or cancel your license.
Go to top Searching How do I search for videos only? In the Search Box, enter what you are looking for. On the results page, you will be able to click on the Images tab to see only image results; the Vector tab to see only illustration results or the Video tab to see only video results.
Go to top How do I search for Editorial material? In the Search Box, enter what you are looking for. On the results page, you will be able to click on the Editorial tab to show the Editorial-only results.
Go to top How do I find the exact image or video that I need?
- Search using English on colourbox.com
- Search using Danish on colourbox.dk
- Search using German on de.colourbox.com
- Use multiple words (“and” is automatically placed between words, so the results that are returned contain all of the words in your search)
- Usage of punctuation is not needed
- Usage of special Danish and German characters is allowed
- Limit results by placing “-” before the word you do not want returned (i.e. “flowers -rose” will return all results with “flowers” but not “rose” in their keywords).
Our search engine does stemming. So a search for “running” will include “run” in the results.
You can also use our Advanced Search option, where you can delineate the results by format (horizontal or vertical), resolution (minimum A4 at 300DPI or minimum A3 at 300DPI), newest material, Stock or Editorial (in Denmark, Sweden and Norway), or by adult content.
Go to top What if I don’t know exactly what I’m searching for? We have auto-complete of your search terms that can help you find the exact word you’d like to search for. Another option is to click on Browse to see our images and illustrations organized into Categories, with everything from art to zucchinis.
Go to top How can I avoid seeing explicit adult content in my search results? We have an Adult Filter that you can enable or disable either in your Account Tools, or after clicking on the “Advanced” search option. If the Adult Filter is enabled, search results containing keywords that match our filter will not be shown.
Go to top I am a Super User and would like to activate the Adult Filter for everyone on my account. How do I do this? Go to your Account Settings and find Adult Filter in the Account Tools box. Click “On” and now the Adult Filter is activated for everyone on your account.
Go to top I can’t find a certain image anymore. What happened to it? It has been removed by the supplier. Unfortunately, we cannot retrieve the image after this has happened. If you already downloaded and used the image, that is OK. You do not have to revoke your material.
Go to top Can I request a personalized search? Yes. Please contact our sales department at +45 7020 3315 or email our International Sales Manger at anders@colourbox.com to learn more.
Go to top I really like the style of a particular image. How can I find more material from that Supplier? On the image preview page, you will see Supplier in the Image info tab. Just click on “More media from this supplier” to view all of that Supplier’s materials.
Go to top Downloading I see a Colourbox watermark on the preview images. Will the watermark still be on my downloaded images? No. It will disappear when you download the image. The reason we use watermarks on thumbnails is in order to ensure that suppliers are reimbursed for use of their work.
Go to top What resolution are the images and videos? All of our new images are JPEG 12 with a minimum resolution of 2500x980 (or 980x2500). All of our videos are HD 1080p.
Go to top How do I download material? If you have an active plan or downloads remaining on your account, you can download it via three ways:
- On the Search Results page
- On the image page itself
- From your Lightbox, if the image is stored there
Go to top I just downloaded my purchases, but cannot find my downloads. Where did they go? I_just_downloaded_my_purchases,_but_cannot_find_my_downloads._Where_did_they_go?
Go to top What is the Project Tool? To help you keep track of what images you use with particular projects, your company’s Super User can enable Project Control in Account Settings. The next time you download a material, you will be able to give it a Reference and Comment. The Super User can also choose if and when to receive an email with information about these downloads.
Go to top If more than one of my employees needs to download the same image, will each download be deducted from my account? No. Any of the users on your account may download the same unique-numbered material, but only the first download will be deducted from your account.
Go to top I need to re-download a file. How do I do this? At Colourbox, you can re-download a file anytime, either in a new resolution or in the same resolution, for free!
If you have purchased some files, you have 2 options:
1. Via Lightbox
– Log in to Colourbox and click on “Lightbox”
– Find the Lightbox containing your desired download
– Click on the thumbnail of the file you would like to re-download
– From the Preview page, choose the desired resolution and download
2. Via “My downloads”:
– Log in to Colourbox
– Click on “My downloads” under your name in the top right corner
– Click on “Total downloads”
– Click on the thumbnail of the file you would like to re-download
– From the Preview page, choose the desired resolution and download
If you are a Super User on your account:
– Log in to Colourbox
– Click on “My downloads” under your name in the top right corner
– Click on “Total downloads”
– Click on the thumbnail of the file you would like to re-download
– From the Preview page, choose the desired resolution and download
If you are not a Super User:
– If possible, find the Media ID number in the filename of the already-downloaded file
– After logging in, search for the Media ID
– From the Preview page, choose the desired resolution and download
If you do not have the Media ID, contact your Super User, who can find your downloads by clicking on “My downloads” after logging in.
Go to top User account How many users can be on my account? The creator of your account is able to create as many user accounts for colleagues as is needed, all for FREE.
Go to top How do I create a user? You can manage users from your “Account” page in two ways:
- Click on “Create New User” and fill out the form.
- Click on “Send Invitations”, and your colleague will receive the form to fill out to complete the process.
Go to top I cannot log in. What should I do? - Click Log In
- Click on the “Forgot your password?” link
- Insert your email address and click Submit.
- Click on the link in your email to reset your password.
If you are still having problems logging in, please contact the Super User of your account. In case you do not know who your Super User is, please send an email to info@colourbox.com with a description of the problem, so we can help solve the issue.
Go to top I am unable to login. What happened, and what should I do? We conducted some “spring cleaning” in our accounts database and sent a verification email to all of our users. If the account was not verified, it was suspended. Please either search your inbox and spam folder for this email from 21 March 2011 or try to log in, and you will receive instructions on how to reactivate your account.
Go to top One of the users on my account changed email addresses, and another is no longer with us. How do I update these accounts? If you are the creator of the account, log in to your account and click on “Account”, followed by “Manage Users”. There you are able to edit and delete users on your account.
Go to top Can a user be logged in to 2 computers at the same time (with the same login info)? Shared login detection is enabled on our system, so if you are logged in on one computer, and your login information is used on another computer, everyone using the same login will be logged out. A message will appear on the screen giving instructions on how you can get a personal login.
Go to top Are all users in my company allowed to have a common login? No, that is against our terms of use. All users need a personalized login.
Go to top Technical issues What is the list of supported browsers?
- Google Chrome 12+
- Mozilla Firefox 3+
- Microsoft Internet Explorer 7+
- Safari 5+
Go to top I cannot open a Vector file. All of our Vector files are editable EPS files, which may be opened in Adobe Illustrator. If you do not have Adobe Illustrator, you may wish to download the JPG version of the Vector file. Just go to the Vector page and choose “Hi-res to disk” for the JPG version. This is free and will not count as an additional download.
Go to top How do I edit the "Sample Text" in my Vector? To remove the "Sample text" in a vector, open the EPS file in Adobe Illustrator. If the text is outlined (if you click on the text, there are points that make up the characters), you can delete the sample, choose "Type tool" and type in your new text.
If you do not have Adobe Illustrator, download a JPG version of the vector and open the file in Adobe Photoshop or another type of image-editing software. Use the clone stamp or a similar tool to delete the "Sample text".
In both programs, you can also place a shape on top of the text, fill it with the background color and add your own text layer on top.
Go to top Contact us How do I get in touch with someone at Colourbox? You can contact us by email or call us at our international number, +45 7020 3315, which we answer 24 hours a day. Our US toll-free number is 1.800.253.2305. If you’d rather talk to someone at a local office, you’ll find it here. Our email is info@colourbox.com.
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