FAQ

1. Purchasing Images

2. Usage Rights

3. Collections

4. Search

5. Downloading Files

6. Users and Accounts

Super User Profile

Standard User Profile

7. Technical Questions

8. Contact Us

1. Stock File Requirements

2. Editorial Material

3. Keywords, & Labeling Material

4. Uploading & Releasing Material

5. My Account & Portfolio

6. Requirements & Earnings

7. Technical & General Support

8. Contact Us

1. Purchasing Images

Can I buy just 1 single image, vector or video?

Yes, you can buy just the 1 single image, vector or video, but the more you buy the cheaper they get. For our current prices, please see our Plans and Pricing.

I need more than 1 image. What deals do you offer?

You can choose from the following options:
  • Single downloads: up to 150 downloads can be purchased at a time and there is no limitation on when you can use them
  • 10+ Plan: 10 downloads per month
  • 50+ Plan: 50 downloads per month
  • 150+ Plan: 150 downloads per month

For our current prices, please see our Plans and Pricing.
If you are from a large corporation, please contact us for a tailored solution.

Can I get an extended license?

You don’t need an extended license for Colourbox images, vectors and videos. We have only one license that covers all use, online and in print.

What payment options do you accept?

We accept payment from PayPal and the following credit cards: Dankort/Visa-Dankort, Diners Club, Visa, Visa-Electron, Master Card, Maestro, and American Express. Invoice billing is also available, at an additional €10 charge per invoice for clients in Denmark, Sweden, Norway, Finland, and Germany. We can invoice by EAN. You are welcome to contact us for more information by calling (+45) 70 20 33 15 or emailing info@colourbox.com.

The system won’t accept my credit card - what is wrong?

Sometimes it takes a little time for the payment system to respond. If the payment doesn’t go through and you receive an error message, please check that you have sufficient funds on your card, it hasn’t expired, and that your credit card company has not blocked you from purchasing from abroad (Colourbox is located in Denmark).

If you continue having problems, please try another credit card or contact us.

I am making a purchase for my company, which is located in the EU. Where do I enter the VAT number to avoid paying tax?

During the Checkout process, enter a company name and the VAT field will appear. Colourbox imposes Danish VAT for all sales to private persons or non-VAT registered businesses in other EU countries.

If a valid VAT number is entered at checkout, we do not impose Danish VAT on sales to other VAT-registered businesses in other EU countries. Without a valid VAT number, it is assummed that the purchase is being made by a private person or a non-VAT-registered business.

Do invoiced customers abroad pay VAT to Colourbox?

Colourbox will invoice only net amounts to customers abroad with a valid VAT number. VAT, if applicable, is to be paid by the customer abroad (Reverse Charge within the EU). Customers outside the EU don’t pay VAT.

How do I print a receipt or invoice?

If you are a super user, you can download a PDF receipt or invoice when you log in and go to Billing History.

Is it possible to buy an image, vector or video outright if I don’t want anyone else to use the same image in my country / anywhere?

No, this is not possible.

Can I save the content of my cart if I want to download it later?

If you allow cookies on your computer, the contents of your cart are saved for 30 days.

I have a subscription, but I haven’t used all of my downloads for this month. Can I save them and add them to next month’s downloads?

Unused downloads in our plans (Basic, Business & Best Price) can be saved up to 3 months. So if you haven’t used all of the current month’s downloads, it is possible to carry them over to next month’s downloads and save them for future use. However, you can max. save 3 month’s worth of downloads, e.g. you have images left over from this month and you won’t need any more this month, you can then leave them and they will be added to the following month’s downloads. E.g. you have a subscription with 10 downloads a month, you can then save max. 3 month’s worth (3x10= 30) - max. 30 unused downloads.

2. Usage Rights

How can I use the images, vectors and videos?

You can use the images, vectors and videos worldwide, online and in print, in your own projects or in work you create for others. You can use the images, vectors and videos for almost anything except selling, licensing, lending or otherwise transferring the files to a third party for their own use - this includes using the images, vectors and videos in online templates of any kind and other online services which allow other users any usage of the images, vectors and videos in any manner.

How long can I keep using the images, vectors and videos?

All images, vectors and videos may be used in unaltered and in new contexts for a period of up to 3 years, either after a subscription plan has been terminated or after the first unique download in the case of single download purchases. Images, vectors and videos that have been used within that period may continue to be used in an unaltered manner or context with no time limitation.

This means that you don’t have to delete an image from an online article, you don't have to stop using your company brochures after the three years, as long as the context in which the image is used remains unaltered.

Downloads made with an Unlimited license may only be used in new contexts for 30 days after the subscription has terminated. There is no time limitation on images, vectors and videos used in unaltered contexts.

Can I print your images and vectors on products for resale such as T-shirts?

Yes, you can print images or vectors on products for resale, e.g. T-shirts, album or book covers, cups, etc.

Can I use Colourbox images, vectors and videos on Facebook?

Yes, you may use images, vectors and videos on Facebook and other social media sites if you otherwise follow our Licensing Conditions.

Can I use an image, vector or video in an app?

Yes, you may use an image, vector or video in an app and other software you create if it is used for example as an icon or button. You may not use the material in digital products if a third party can get access to the original file and use it for their own purposes.

Can I use an image or vector for a logo?

No, you may not use an image or vector to create a logo, a trademark or similar company characteristics.
However, if you wish to use an image or vector from Colourbox for any of the above mentioned purposes, you may contact us here. We will put you in contact with the supplier of that image or vector.
You may then make a deal with the supplier directly to acquire the copyrights for that image or vector.
Note: You should remember to make an agreement about whether the file should still be available for other Colourbox customers to download.
When contacting us regarding a logo please add the following information:
  • The Image/vector ID
  • A short description of how you would like to use the content

What does royalty-free mean?

All images, vectors and videos on Colourbox are royalty-free. This means that you have the right to use an image after paying one fee either through a single download purchase or through a subscription plan. You don’t have to worry about paying any other fees for the image.

Royalty-free material can be used by many people and for many different purposes and is therefore much more affordable than organizing your own photo shoot.

What is the difference between stock and editorial images, vectors and videos?

Colourbox stock images, vectors and videos may be used for commercial and advertising purposes, and they can be cropped and edited.

Colourbox editorial images, vectors and videos may only to be used to illustrate newsworthy events or public interest events such as sports and entertainment. They may NOT to be used in any type of commercial, promotional or marketing context whatsoever. No cropping or manipulation is allowed.

Our company is based in one country but we operate globally. Can we use marketing materials we have produced in my country abroad?

Yes, you can publish your material worldwide both online and in print.

Can I use the stock images, vectors and videos worldwide?

Yes, you can use the stock images, vectors and videos worldwide.

When do I need to credit the images, vectors or videos?

If you use stock images, vectors or videos in a commercial context you don’t need to credit them. However, if images, vectors and videos – editorial and stock - are used in an editorial manner, i.e. in a news-related context, please comply with the following accreditation guidelines:

Off-line/print: The credit “Photo: Colourbox.com” must be placed below or near the image or vector. If there is a person in the image, the credit should be: "Model photo: Colourbox.com".

Online: Where applicable the Licensee shall provide a link to www.colourbox.com or provide the following credit “Photo: Colourbox.com” / “Video: Colourbox.com” below the image, vector or video if possible, or on the same webpage as the main article they are used to illustrate. If there is a person in the image or video, the credit should be: "Model photo: Colourbox.com" / “Video: Colourbox.com”.

3. Collections

What are Collections?

In Collections you can store images, vectors or videos and organize them in collections until you decide to download them. Adding an image to a collection in your Collections doesn’t count as a download. It’s just a convenient way of keeping your images organized. If you choose to download a collection, each individual image in the collection will count as a download.

How many images can I fit into a collection?

There is no limit to the number of images, vectors, and videos you can add to a collection. If you download a collection larger than 2 GB, you will get your files as a zip64 file. You might not be able to extract this file on a Mac OS X. If you experience this problem, you can download the program Winzip to retrieve your download.

How do I download a collection?

Open the collection and then click on “Download” for each image. When you download a collection, each image in the collection will count as a download. You can’t download or purchase all objects within a collection at once. However, you’re able to download a zip-file of all collection images with watermarks via the link in the top left corner.

How do I make a collection and add files to it?

You can create a new collection in two ways. Either go to Favorites and click on the large + button, or click on the + button in the “Add to Favorites” dropdown on an image preview page, a search result page or a supplier profile page. If you use the “Add to Favorites” dropdown, you can choose to add the image to multiple collections.

How do I share a collection?

You can share your collections with other users on your account. Open the collection you want to share and then click the “Share” button. Type the name or email address of the users from your account that you want to share the collection with.

For people who don’t have a Colourbox account or for users with a different Colourbox account than yours, you can also share the collection with them via email or simply by sending them the public URL of your collection. They will then be able to see the thumbnail versions of the collection contents, however, they would only be able to download it when they sign up with Colourbox.

How long do the files stay in my Collections?

They remain in your Collections until you delete them or until you cancel your user account.

How do I delete a collection?

Open the collection you wish to delete, hover over the collection name and then click on the trash can icon. If you delete a collection you have shared with other users, the collection will also be deleted from view in their accounts. If you delete a collection that has been shared with you, you will only delete it from your own account.

4. Search

How do I find the exact image, vector or video that I need?

  • Search in English on colourbox.com
  • Search in Danish on colourbox.dk
  • Search in German on www.colourbox.de
  • Use multiple words (“and” is automatically placed between words, so the results that are returned contain all of the words in your search)
  • Usage of punctuation is not needed
  • Usage of special Danish and German characters is allowed
  • Usage of other special characters will not help search results (e.g. write Gdansk instead of Gdánsk)
  • Limit results by placing “-” before the word you do not want returned (i.e. “flowers -rose” will return all results with “flowers” but not “rose” in their keywords).

Our search engine does stemming. This means a search for “running” will include “run” in the results.

You can also use our Advanced Search option, where you can delineate the results by format (horizontal or vertical), resolution (minimum A4 at 300 dpi or minimum A3 at 300 dpi), newest uploads, stock or editorial, or by adult content.

What if I don’t know exactly what I’m searching for?

We have auto-complete of your search terms that can help you find the exact word you’d like to search for. Another option is to click on Browse to see our images and illustrations organized into Categories, with everything from art to zucchinis.

What if I don’t know which words to use in my search?

We have our text search to help you find what you need if you don’t know which words to use. You simply copy some sentences into the search field and Colourbox will extract the most important words to search for. You will then get search results showing the recommended images for your project.

E.g. If you are looking for images for an article about an artist from Poland specializing in pop art, you then copy a few sentences from the article with the most important info you need and the search results will display images of artists, Poland and pop art. You can then choose the images you want.

What if I want to search for images based on their colours?

If you want a specific colour scheme, we have our colour search to help you find images based on whatever colours you want. Simply type in your keywords into the search field and once the results pop up, go to the filter “Refine Search” and select the colour you want. You will then be shown search results of files where this colour is dominant.

I can’t find a certain image anymore. What happened to it?

It has been removed by the supplier. Unfortunately, we cannot retrieve the image after this has happened. If you already downloaded and used the image, that is OK. You do not have to revoke your material.

How can I avoid seeing explicit adult content in my search results?

We have an Adult Filter that you can enable or disable either in your Account Tools, or after clicking on the “Advanced” search option. If the Adult Filter is enabled, search results containing keywords that match our filter will not be shown.

Can I request a personalized search?

Yes. Please contact our sales department at +45 7020 3315 or email our International Sales Manger at anders@colourbox.com to learn more.

How do I search for videos only?

There are two ways to only search for video results: 1) Enter your search term in the search field and open the dropdown to select “Video” and start your search. 2) Or you can also start your search by typing in your search term and clicking “search”. Once your results appear, you then click the “Video” tab to only view the video results.

How do I search for editorial material?

Enter your search in the search field. On the results page, you will be able to go to “Refine search” and click on “editorial” to show only editorial results.

I am a Super User and would like to enable the Adult Filter for everyone on my account. How do I do this?

Click on Settings in your account and and select “On” for Adult Filter. Now the Adult Filter is enabled for everyone on your account.

I really like the style of a particular image. How can I find more material from that supplier?

On the image preview page, click on “More from this supplier” to view all of that supplier’s materials. If the supplier has filled out a public profile, the profile name will be underneath the image on the image preview page. Click on the name and you will be able to follow and learn more about a supplier that you like. You can see the suppliers that you follow under My favorite suppliers on your front page.

I really like a particular supplier’s material. How do I bookmark / save that supplier?

To bookmark/save a supplier, you can “follow” that supplier by clicking on the “Follow” button on that supplier’s public page. The supplier will then be added to your My Favorite Suppliers

How do I find one specific image in a certain supplier’s portfolio?

Once you are on a selected supplier’s public profile, you can search for images within their portfolio instead of in all of Colourbox. You simply type in the search criteria in the search bar - the supplier’s name will already be preselected in the search bar.

How do I find suppliers on Colourbox?

To look through our suppliers select “Browse Suppliers” at the bottom of the front page. Here you can find all the photographers, designers and videographers who have created public profiles. These profiles showcase their portfolios. You can also get to this page by clicking on “My Favorite Suppliers“ on your front page. You can see all of the suppliers you choose to follow by clicking on the button “I follow”. This page will always land on the “I follow” button as a default setting. You can also see Colourbox’ recommended suppliers by clicking on the “Recommended” button and searching through all of our suppliers by clicking “All”.

5. Downloading Files

When do I get my image, vector or video?

Your file is available for download immediately after the payment has gone through. You can also download it later by logging into your account and clicking on My Downloads. Your image, vector or video file will not be sent to your email account.

How do I download images, vectors and videos?

If you have an active subscription plan or one or more single downloads available on your account, you can download images, vectors and videos in three ways:
  • On the search results page
  • On the preview page
  • From a collection if the image, vector or video is saved there

I need to re-download a file. How do I do this?

At Colourbox, you can re-download a file anytime, either in a new resolution or in the same resolution, for free!

If you have purchased some files, you have 2 options:
1. Via Lightbox
– Log in to Colourbox and click on “Lightbox”
– Find the Lightbox containing your desired download
– Click on the thumbnail of the file you would like to re-download
– From the Preview page, choose the desired resolution and download

2. Via “My downloads”:
– Log in to Colourbox
– Click on “My downloads” under your name in the top right corner
– Click on “Total downloads”
– Click on the thumbnail of the file you would like to re-download
– From the Preview page, choose the desired resolution and download

If you are a Super User on your account:
– Log in to Colourbox
– Click on “My downloads” under your name in the top right corner
– Click on “Total downloads”
– Click on the thumbnail of the file you would like to re-download
– From the Preview page, choose the desired resolution and download

If you are not a Super User:
– If possible, find the Media ID number in the filename of the already-downloaded file
– After logging in, search for the Media ID
– From the Preview page, choose the desired resolution and download

If you do not have the Media ID, contact your Super User, who can find your downloads by clicking on “My downloads” after logging in.

I just downloaded my purchases, but can’t find my downloads. Where did they go?

It depends on the type of browser your computer uses, and whether you have changed the default location for downloads in your browser’s preferences.

If you have not changed your browser’s preferences and use Firefox, we encourage you to check your desktop. If you use Chrome, Safari, or Internet Explorer, check your computer's download folder. Alternatively, you can search your computer for a filename containing “Colourbox”.

If you still cannot find your downloads, you can always download them again for free from My Downloads in the sidebar via your account. Be sure to first check your browser’s preferences to learn where it will save your files.

If another user on our account downloads an image I’ve already downloaded, will it be deducted from the account again?

No. It will only count as a download the first time the file is downloaded.

Will the Colourbox watermark be on my images once downloaded?

No. The watermark disappears after you download the images, vectors or videos.

Will the “Sample text/Your text” still be on my vector after download?

Yes. The “Sample text/Your text” remains on the vector after download. See here how to remove it.

What is the Project Tool?

To help you keep track of what images you use with particular projects, your company’s Super User can select “Enable project control” in Settings. The next time you download something, you will be asked to give it a reference and comment. The Super User can also choose to receive project notification emails.

6. Users and Accounts

Super User Profile

How do I add a new user?

If you are a super user you can add as many users as you like. When you’re logged in, just click on “Manage Users” on your front page and then go to “Add new user”. When you’ve entered the person’s name and email address and clicked “Add new user”, the new user will receive an email containing their username and password.

I want to add a new user, but the username already exists in the system. What should I do?

If the user was registered with your account in the past but has been deleted in the meantime, go to “Manage Users” in the sidebar via your account, check "Deleted" and search by the user's name. Here you will be able to reactivate that user by clicking on "Reactivate". The user will receive an email containing their username and password. If you can’t find the user in “Deleted”, the user already has a Colourbox account and you can then simply add the user to your account via the button “Add new user”. It is not a problem if the user is registered with a different company as they can be attached to several companies.

What if I don’t want to add all the users manually myself?

If you are a super user and don’t want to add all your users yourself, you can set up the “Automatic User Sign-Up” by going to your front page and then “Manage Users”. Just copy the Company Sign-Up page link and send it to your colleagues.

The Automatic User Sign-Up tool lets you set up a page where your users can sign up for Colourbox themselves. You simply give them the link to the page and they can do the rest. You then just have to approve their access requests (under “Manage Users”).

If many of the users have the same email domains, you can also set up the Automatic User Sign-Up tool to pre-approve all users with those email domains - but they still have to use your link to sign up.

Example: Your company uses the email domain “@examplecompany.com” for employees. You then simply type in “examplecompany.com” under “Approved email domains” and click on “Add”. Afterwards you send your users the link to the company sign-up page where they sign up and are automatically approved for your company account as their email domains had been added to “Approved email domains”.

How do I reactivate a deleted user?

If you are a Super User, log into your account and click on “Manage Users”. Select “All” or “Deleted” at the top, search for the user’s name and then click on “Reactivate”. The user will receive an email with login details.

If you can’t find the user in “Deleted”, the user already has a Colourbox account and you can then simply add the user to your account via the button “Add new user”.

How many users can I have on my account?

There is no limit to the number of users you can have on your account. The price is the same no matter how many users you have.

One of the users on my account changed his/her email address. How do I update her account?

It is not possible for a Super User to edit a user’s email address. Please email info@colourbox.com with the user’s old and new email addresses and we’ll update it for you.

How do I remove a user from my account?

When you are logged in, just click on “Manage Users” on your front page and then find the user you want to delete in the user list. Click on “Select” in the dropdown menu to the right of the user and choose “Delete user”. The user will then be deleted from your account.

How do I remove more than 1 user at a time from my account?

When you are logged in, just click on “Manage Users” on your front page and then find the users you want to delete in the user list. Tick off the little boxes to the left of the users and go to the dropdown menu at the top of the list with the little setting wheel icon. Choose “Delete user” in the dropdown menu and the users will be deleted from your account.

Standard User Profile

My company has a Colourbox account. How do I get added to this account?

You have two options:
1) You can ask your company’s account Super User to add you.
2) You can request access on your company request access page. The link will be available internally in your organization.

My company has an account and I am a registered user, so why do I still have to pay for downloads?

Check that you have logged in to your account. Your name should be in the top right corner. If it isn’t, you need to log in.

If your name is there and you still have to pay for downloads, please contact your one of company’s Super Users. In “Manage users” they can add you as a new user and invite you to be transferred to the company’s account.

How do I change the email address that I’m registered with?

To change the email address you’re registered with, please send an email with the old and new email addresses to info@colourbox.com, and we’ll then change it for you.

Can a user be logged into two computers at the same time with the same login info?

Due to shared login detection in our system, you can only be logged in to one computer at a time. When you return to the first computer, you will have to log in again.

Can we share a username and a password?

No, that is against our Terms of Use. Each user needs a personal login.

How do I delete my account?

To delete your account, please send an email to info@colourbox.com with your Colourbox account email address. If you are the only Super User on your company’s account, please give another user Super User status before you contact us.

7. Technical Questions

I can’t log in. What should I do?

  • Click on “Log in”.
  • Click on the “Forgot password?” link.
  • Enter your email address and click “Reset”.
  • You will receive an email with a new password.

If you are still having problems logging in, please send an email to info@colourbox.com with a description of the problem and we will help solve the issue.

How do I unsubscribe from your newsletter?

Simply go to: https://www.colourbox.com/unsubscribe and type in the email address you are registered with at Colourbox and click on “Unsubscribe”.

Where can I find a list of supported browsers?

  • Google Chrome 46+
  • Mozilla Firefox 46+
  • Microsoft Internet Explorer 9+
  • Safari 8+

Which file formats are available?

You can download photographs/images as hi-res JPG files and low-res JPG files.
You can download vectors as EPS files and as hi-res JPG files and low-res JPG files.
You can download videos as MOV files.

I can’t open a vector file.

All of our vector files are editable EPS files, which can be opened in Adobe Illustrator. If you do not have Adobe Illustrator, you may wish to download the JPG version of the vector file. Just go to “My Downloads” and choose “Hi-res JPG to disk” for the JPG version. This is free if you have already downloaded the EPS file. It will then not count as an additional download.

How do I edit the “Sample Text“ in my vector?

To change the “Sample Text” in a vector, open the EPS file in Adobe Illustrator. Move the Selection Tool (V) to the text element and an outline will become visible. Now double-click on the text to open the editor’s mode. Please note that the text is only editable if the font has been stored in your system. If it shouldn’t be editable, you can delete the text by pressing the delete button. Afterwards you can use the Type Tool (T) to create your own text area (visible via the outline) and add your text.

If you don’t have Adobe Illustrator, you can download a JPG version of the vector and open the file in Adobe Photoshop or another type of image-editing software. Use the clone stamp or a similar tool to delete the “Sample Text”.

In both programs, you can also place a shape on top of the text, fill it with the background colour and add your own text layer on top.

What sizes are the images and videos?

All of our stock images have a minimum resolution of 2500x1000 pixels. All of our videos are HD 1080p. You can see the exact file size on the image preview page.

How can I stay updated on the latest stuff happening at Colourbox?

You can follow us on our social media accounts, which you can find here: Facebook, Twitter, LinkedIn, Pinterest, and Instagram.

8. Contact Us

How do I get in touch with someone at Colourbox?

You can contact us by email or call us at our international number, +45 7020 3315, which we answer 24 hours a day. Our US toll-free number is 1.800.253.2305. If you’d rather talk to someone at a local office, you’ll find it here. Our email is info@colourbox.com.

1. Stock File Requirements

Royalty-Free Photography Wiki

This Royalty-Free Photography Wiki is created to help Colourbox Suppliers gain knowledge about trademarks, copyrights & privacy - so-called Intellectual Property.
View Wiki

What are the stock image requirements?

All images must:
  • be from only a professional or semi-professional camera
  • have a clear focal point
  • have good lighting
  • not have too much noise
  • not be over- or underexposed
  • have a minimum 1000 pixels on the shorter side
  • have a minimum 2500 pixels on the longer side
  • be 24-bit JPG (8 bits per channel)
  • have the lowest compression possible
  • not be on our list of “Not Allowed” - See Wiki
  • have a minimum of 4 and preferably a maximum of 30 keywords
Note: The Supplier has to be able to forward model releases and property releases to Colourbox by request at any given time.

Releases can be found here: Model Release and Property Release.

What are the stock vector requirements?

All vectors must:
  • be EPS files
  • be editable
  • not be on our list of “Not Allowed” - See Wiki
  • have a minimum of 4 and preferably a maximum of 30 keywords

What are the stock video requirements?

All videos must:
  • have good lighting
  • not have too much noise
  • not be over- or underexposed
  • have a minimum of 1920x1080 pixels (1080p full HD)
  • be Quicktime MOV files
  • not be on our list of “Not Allowed” - See Wiki
  • have a minimum of 4 and preferably a maximum of 30 keywords

Into what folders do I put stock material on the FTP?

If you use the FTP to upload, stock material must be added to the stock folders as follows:
  • /stock/images
  • /stock/vector
  • /stock/video
Otherwise the system will reject them.

What doesn’t Colourbox allow on the site?

There are many things that are not allowed on our site without being tagged as “editorial” or “adult”, please see our total overview here. Furthermore, there are images Colourbox doesn’t allow at all: certain brands, flags, buildings, parks, art etc. Please see our Supplier Wiki.

2. Editorial Material

What is editorial material?

The technical aspect of editorial file requirements are not as stringent as those for stock files, however, your editorial files must be able to be used in the press. Editorial images, vectors and videos must only be used in an “editorial” manner, meaning that the use must relate to events that have novelty or are of public interest, i.e. in newspaper or magazine articles. Please see our Supplier Wiki to learn more.

There are other types of images that must be marked as Editorial; images that contain:
  • logos
  • products of well-known brands
  • people who are not models, i.e. a street shot that contains ordinary people on the sidewalk
  • shots inside of establishments, e.g. zoos, theme parks etc.

You should always take care to do your research before a shoot. View our Supplier Wiki for an overview of what should and shouldn’t be tagged as editorial - as well as what and what is not allowed on the Colourbox site.
All editorial images must be labeled as such. This is done by either uploading into the editorial folders on the FTP or by selecting the material and clicking the "Editorial" button in the Keyword Tool.

What are the editorial image requirements?

All images must:
  • be shot with a camera with a minimum of 2 megapixel camera resolution
  • not be on our list of “Not Allowed” - See Wiki
  • have a minimum of 4 and preferably a maximum of 30 keywords.

What are the editorial vector requirements?

  • be EPS files
  • be editable
  • not be on our list of “Not Allowed” - See Wiki
  • have a minimum of 4 and preferably a maximum of 30 keywords.

What are the editorial video requirements?

  • the video must be clear and usable
  • not be on our list of “Not Allowed” - See Wiki
  • have a minimum of 4 and preferably a maximum of 30 keywords.

Into what folders do I put editorial material on the FTP?

If you use the FTP to upload, editorial material must be added to the editorial folders as follows:
  • /editorial/images
  • /editorial/vector
  • /editorial/video
Otherwise the system will reject them.

What doesn’t Colourbox allow on the site?

There are many things that are not allowed on our site without being tagged as “editorial” or “adult”, please see our total overview here. Furthermore, there are images Colourbox doesn’t allow at all: certain brands, flags, buildings, parks, art etc. Please see our Supplier Wiki.

3. Keywords, & Labeling Material

Why do I need to keyword my material?

Simply put, good keywords mean increased revenue. You might upload some great material, but our users won't be able to find it if it was not properly keyworded. In other words, your potential earnings with Colourbox are directly related to the quality of your images' keywords.

Relevant, specific keywords that describe exactly what is happening in the image – nothing more and nothing less – will have a direct impact on the chances that your materials are downloaded. Our clients are busy and want to find what they need, fast, and material that is keyworded well will have higher chances of being downloaded.

In what languages can I keyword?

We have three languages on our site: Danish, English and German. You may use any of these three languages to keyword. Your keywords are automatically translated into the other two languages, so no matter what language a client searches in, the results are all the same. If you would like to keyword in more than one of our three languages, you may do so, but only by keywording in one language at a time. You must first choose one language in the Keyword Tool before adding that language’s keywords. And then you must switch to another language in the Keyword Tool to add keywords in the other language.

What are the keyword guidelines?

  • Use single words and comma separation - NEVER semicolons.
  • Each image must contain at least 4 keywords and no more than 30. We recommend aiming for at least 12-15 relevant keywords.
  • Be sure to use descriptive and clear keywords - see our Keyword Guide to learn more.
  • If your image is of a specific location, please add the relevant city, country etc. keywords.
Read through our Keyword Guide.; become a keyword pro and ensure that your material appears in customer searches.

What happens if I add too many or no keywords?

Too many keywords (30+) will make your material appear in irrelevant search results. When customers search for a keyword and get images which do not fit their search criteria, they will only select those images which do fit. All the others will be remembered by the system as not fulfilling that keyword and the material will quickly be downgraded and less likely to be found by for the customers. If you don’t add any keywords to your material, it can’t be found at all.

Do I need to keyword before uploading?

No. You can keyword after uploading, as well as add image titles and mark materials as being Editorial or having Adult content, in your Keyword Tool.

How do I give my material the proper headlines / titles?

The proper title can increase your download rate as your chances of appearing in search results like Google e.g. are improved. A picture of a little girl reading could have a title such as: “Sweet happy little girl reading a book”.

Please read through our Title Guide to become a pro title-creator.

What are the guidelines when labeling / tagging material?

  • Any material containing editorial content must be labeled as such.
  • You can give your material titles that will increase their chances of being found / turning up in search results through e.g. Google. An image containing a flower could have a title such as: 'White tulip in a grassy field'. See our Title Guide to learn more.
  • Tag material that has adult content (i.e. full nudity) as adult. Read more in our Wiki.

What happens when I activate “Safe search”?

The safe search can be activated once you create a search. You then tick off the “Safe search” box. All content tagged as “adult” is hidden when safe searching. Colourbox customers can activate this filter in their accounts, which means that no adult content will appear in their search results.

When should material be labeled/tagged as “adult” - and what does it mean?

All adult material should be tagged as “adult” - always. An adult tag means that the material is of adult content (i.e. full nudity) and therefore only visible when the “Safe search” is deactivated. For a full explanation of what constitutes as adult content, please read the “Nudity” section in our Supplier Wiki.

4. Uploading & Releasing Material

What are the restrictions for material uploaded to Colourbox?

We distinguish between stock and editorial material (see sections 1 & 2) on Colourbox and the material can be without tags or with editorial or adult tags. To learn more about what material needs to be tagged and what is not allowed on the site, please read through our Supplier Wiki.

How do I upload my JPG & EPS files?

You can upload on our site (Supplier > My Images > Upload), but we recommend using FTP to upload all of your files.

Can I upload PNG files?

Colourbox doesn’t support PNG files, only JPG, EPS and MOV files.

Can I upload files with transparent elements?

Files with transparent elements must always be uploaded as EPS files in order for them to retain their transparent features: Images with transparent elements must never be uploaded as JPGs. Image descriptions should also explain that the image is only transparent as a vector file as customers still have the option to download the file as a JPG, but without the transparent elements. The keyword “transparent’’ is not allowed unless the words “transparent” and “vector” are also mentioned in the title or description.

How do I upload MOV files?

We recommend using a FTP-program to upload your video material.

What is the FTP info?

Host name: ftp.skyfish.com
Username: your email
Password: the one you received when you created your Colourbox account. (Note: if you have changed your password since then, use your new password for FTP.)

I keyworded my EPS files before uploading. Where do I upload the EPS and associated JPG keyword files?

Use FTP. Upload EPS+JPG with the same file name (e.g., flower.eps and flower.jpg) to the Vector folder. The keywords from the JPEG will be imported, but the .JPG file itself will be discarded after the import is complete.

I keyworded my MOV files before uploading. Where do I upload the MOV and associated JPG keyword files?

Use FTP. Name both the .JPG and .MOV files the same except for the file extension (e.g., mymovie.jpg and mymovie.mov), and upload both files to the Video folder. The keywords from the JPEG will be imported, but the .JPG file itself will be discarded after the import is complete.

How does the system handle JPG files that are missing their corresponding EPS or MOV files?

When a JPG file is uploaded into a Vector or Video folder, but the corresponding EPS or MOV file is not immediately found, the database will search through your uploaded files from the last 6 weeks for the corresponding file. If found, the JPG’s metadata will be extracted and placed into the corresponding file. If there was any metadata in that file, it will be replaced with the JPG’s metadata.

If, for some reason, several files with the same original file name are found, the one uploaded most recently will be chosen.
If no match is found for the JPG file, the system waits 7 days before deleting it.

Where do I release my material to the Colourbox database?

As soon as you upload material, it is released automatically to the Colourbox database. There is a delay of up to 12 hours before your new material is searchable on the site. But after uploading, your new material is visible in your Keyword Tool, where you can modify Keywords and Titles and add Editorial and Adult labels.

I accidentally tagged some of my material as “editorial” and/or “adult”. How do I remove the tags?

Unfortunately, suppliers can’t remove tags, once they have been added. However, if you send us an email, we will remove the tags for you. Please send us an email at: info@colourbox.com stating your registered email address, media ID number of the image you are referring to and which tags you want removed. If several images, please state each image’s media ID number.

Why are there watermarks on the preview photos?

In order to ensure that suppliers are reimbursed for use of their work, watermarks have been added to all of our thumbnails. This ensures that clients cannot use thumbnails, but must instead download the images they need, which also ensures that suppliers receive their due royalties. Downloaded material does not contain watermarks.

Can I add my own watermarks to the images I want to upload?

This is not allowed on Colourbox. We will add our “Colourbox” watermark to your material, which will then be removed once the customer purchases and downloads the image.

Where do I upload my model and property releases?

At Colourbox, we ask that our suppliers always obtain model and property releases when needed and keep them stored safe. Suppliers have to be able to forward model releases and property releases to Colourbox by request at any given time. Learn more here: model releases and property releases.

What makes a vector sell well on Colourbox?

A good vector:
  • is not messy or pixelated
  • has a clear story / message / motive
  • is useful / of commercial value
  • has editable text
  • preferably consists of a set of different elements. Customers prefer this style as opposed to a vector that just consists of the one element on its own

How do I boost my earnings?

Proper and relevant titles and keywords are the best ways to boost your downloads. Proper titles improve your chances of appearing in search results e.g. Google and therefore your download rate can be increased. You can learn more by reading our Title Guide.

Good and relevant keywords help your material appear in our customers’ search results, which can then increase your revenue. If you have great material, but with irrelevant keywords, our customers won’t be able to find it. Read through our Keyword Guide. to learn more...

5. My Account & Portfolio

Can I upload my material to other sites?

Yes. Colourbox suppliers are not bound by any exclusivity agreement and are free to use their material as they wish, even if it’s already online at Colourbox.

Can customers search for a supplier by name?

Yes, but only for those suppliers who have set up their public profiles. By going to Browse Photographers, customers can search for suppliers with public profiles. To set up your public profile, please read through the section below.

How do I set up my public profile?

Log into your account and from your dashboard click on “Account” and “Public profile”. When setting up your public profile please remember to click on the green “Save” buttons each time you finish inserting information. And then again at the bottom of the page on the large green “Save it all“ button.

A public profile means that you get more exposure; the customers who like your work can go to your profile and follow you (add you to their favourite photographers) and then also search for you among all of the photographers with public profiles on Colourbox. You also have the option of introducing yourself - if you want. Furthermore, the public profile lets you showcase your portfolio, which could increase your revenue.

I can’t find my profile in “Browse Photographers”. Why is that?

The usually means that your public profile hasn’t been set up. Please see the section above for information on how to set up your public profile.

If you have already tried to set up your profile and still find yourself missing in our photographer overview, please go to your profile once more and ensure that you have saved all of your information properly; click on the green “save” button for each piece of information or edit you make - and then again at the end on the large green “Save it all” button at the bottom of the page.

Can I see which customers bought my material?

No, this is not possible.

Can I see which of my images sell the best/are downloaded the most?

Yes. Simply go to your account and then click on “Statistics” on your dashboard. “Download overview” lets you see your sales for each month as well as which images/videos were downloaded.

“Most downloaded” gives you an overview of your best sellers. If you would like inspiration on what is selling on Colourbox, simply click on the “Colourbox” button. Here you will find an overview of Colourbox’ most popular images, vectors and videos.
Furthermore we will notify you if certain material is currently popular. Simply click on the little letter icon in your account to see the message. We will also notify you within your monthly statistical overview email.

What are the most common reasons for material being rejected?

Material may be rejected for a number of reasons, including
  • too many uploads of similar images (the same motifs)
  • vectors that have been uploaded as JPGs instead of EPS files
  • poor lighting
  • over- or underexposure
  • too much noise
  • lack of a clear focal point
  • pornography
  • doesn’t have the minimum number of keywords
  • incorrect keywording (keywords are not reflected in the image)
  • editorial material is tagged as stock material, or vice versa
  • material has already been uploaded
  • less than the minimum required size of 1000 pixels on shorter side and 2500 pixels on longer side
  • technical problems in the file
  • material has already been uploaded
  • lack of commercial value for our customers

A lot of my material has been removed from my portfolio, but not by me. Why?

Every day our quality control team goes through our database and evaluates the uploaded content. They remove material when needed and add relevant tags to the necessary images. If some of your files were removed, you can find them in your “Deleted” folder along with the reasons why they were deleted. And in the section above, you can see a list of the most common reasons material is rejected.

If our quality control team finds too many errors in one photographer’s/designer’s portfolio, our editor will send them an email with advice on how to improve their portfolio.

What can I do to make my material sell more?

First rule of thumb: learn from rejection. If the quality control team deleted a lot of your material, you can learn why by going through the deleted material in your “Deleted” folder and reading the reasons why they were removed from the database.

Under “What are the most common reasons for material being rejected?” in section 5, you can learn why material is rejected on Colourbox.

Furthermore, precise titles and relevant descriptive keywords ensure that your material can be found by potential customers. Read more in our Title Guide and Keyword Guide. And remember to add keywords for architectural and landscape images as those without specific keywords describing the location and/or name of a landmark do not have high sales potential.

What typically sells on Colourbox: The image demand is seasonal and it varies, however, the images that sell the best on Colourbox are images that feature everyday life and situations, e.g. a person doing the grocery shopping, kids playing video games, people playing sports, cleaning, going for a walk etc. You can see our most popular material here: images and vectors.

6. Requirements & Earnings

What is the age requirement for a supplier?

Colourbox suppliers must be over the age of 18.

What email should I register with?

A supplier must sign up with a valid email when registering as a Colourbox supplier. The email should be fully functioning and able to receive incoming emails, for security reasons.

How do I change my email address?

You can’t change or update your account with a new email address. Please contact us and we make the changes. Simply send an email to info@colourbox.com stating the issue, your name, the email you registered at Colourbox with and the new functioning email you will be using now.

What will I earn?

Your earnings depend on the number of times your material is downloaded. The payment for all image, vector and video downloads is 20% of the sales price. For example, from a single download sale of €9.50 you receive €1.90. Different subscription plans and campaigns may result in different sales prices, but you’re always guaranteed a minimum payment of €0.20 per download. Sales prices are subject to the exchange rates obtained daily from Denmark's National Bank. You will be paid each time your accumulated earnings reach €100.

When will I be paid?

Payment is made no later than the week after your earnings reach €100.

What payment options do I have?

We offer three different payment methods: Skrill/Moneybookers, PayPal or bank transfers.
For Skrill/Moneybookers and PayPal, you can choose if you want to be paid in Euros, US Dollars or Danish Kroner. For bank transfers, you can choose between Euros and Danish Kroner. Please note that your earnings are always shown in Euros in your supplier account and only the payout can be made in a different currency. The exchange rate is obtained daily from Danmarks Nationalbank.

If you select payment by bank transfer, it is your responsibility to ensure that you can receive foreign payments in your account. If the payment is returned to us with a bank fee, the fee will be deducted from your next payment.

Do I need to pay taxes as a supplier?

We do not withhold taxes. It is up to the individual supplier to pay the necessary local taxes required by law. However, we are obligated by law to report our payments to Danish suppliers to SKAT. Danish citizens therefore have to provide us with a CPR or CVR number.

Why do I need to submit a scan of my photo ID?

We ask that Colourbox suppliers submit a copy of an official ID – e.g. your passport or driver's license. This is to ensure the protection of your copyrights, avoid fraud and to have proof of person in case anyone misuses your material. We can assure you that your ID will be kept completely safe in our secure storage facility.

How do I submit a scan of my photo ID?

The copy of your ID should be a JPG or PDF file and of an official ID (your passport or driver's license). To upload the photo ID go to “Upload your ID” on the main page/dashboard of your Supplier Account underneath the “Earnings” box. Here you simply choose your file and upload it.

We can assure you that your ID will be stored and kept completely safe and once the ID is approved, you will see a confirmation message under the upload function.

7. Technical & General Support

I can’t log in. What should I do?

  • Click on “Log in”.
  • Click on the “Forgot password?” link.
  • Enter your email address and click “Reset”.
  • You will receive an email with a new password.

If you are still having problems logging in, please send an email to info@colourbox.com with a description of the problem and we will help solve the issue.

What is the list of supported browsers?

  • Google Chrome 46+
  • Mozilla Firefox 46+
  • Microsoft Internet Explorer 9+
  • Safari 8+

For uploading in your Supplier account, we recommend using Chrome 46+, Firefox 46+, and Safari 8+.

How do I unsubscribe from your newsletter?

Simply go to: https://www.colourbox.com/unsubscribe and type in the email address you are registered with at Colourbox and click on “Unsubscribe”.

How do I delete my supplier account?

To delete your account, please contact us and we will delete your profile and images. Simply send an email to info@colourbox.com stating the issue, your name and the email you registered at Colourbox with.

How can I stay updated on the latest stuff happening at Colourbox?

You can follow us on our social media accounts, which you can find here: Facebook, Twitter, LinkedIn, Pinterest, and Instagram.

8. Contact Us

How do I get in touch with someone at Colourbox?

You can contact us by email or call us at our international number, +45 7020 3315, which we answer 24 hours a day. Our US toll-free number is 1.800.253.2305. If you’d rather talk to someone at a local office, you’ll find it here. Our email is info@colourbox.com.

1. Educational License

What is an Educational License?

An Educational License can be set up by any educational institution that already has a commercial 50+ Plan (= Business Plan or any other larger plan). It allows students and faculty members 30 downloads per month, which they can use solely for educational, non-commercial purposes.

Who can get an Educational License?

All educational institutions can get an Educational License if they have a commercial 50+ Plan (= Business Plan or any other larger plan) at the same time.

How much does an Educational License cost?

An Educational License is free when you have a commercial 50+ Plan (= Business Plan or any other larger plan) at the same time. Our monthly plans that are applicable for the Educational License start from 100€/month.

How does the Educational License work?

Each academic year the school receives a unique Educational Key, which must be distributed to the relevant students and faculty members. The Key automatically expires on 1 September, and the new one is automatically sent to the commercial account’s Super Users a few weeks before. The Super Users are responsible for informing the students and faculty members about the new Key. Students and faculty members can sign up and renew their access with the Key, or a Super User can do it for them.

Does it involve a lot of administrative work for the institution?

No. The students/staff can sign up on their own on our website as long as they have valid key for that academic year. The key is available to the commercial account’s super users whose only responsibility is to inform the students/staff of the correct key. Keys are valid for 12 months and expire on 1 September

How can students and faculty members renew their access rights?

Students/faculty members can renew their access rights themselves. They will receive the new key from their super user before the expiration date. Afterwards they simply have to follow those steps: Once the new key is validated by our system, you receive your new 30 downloads/month.

How many users can sign up?

There is no limit to the number of users on an Education License, just as there no limit to the number of users on our commercial accounts.

Which email address should the students/faculty members use?

Students and faculty members can sign up with any email address.

Is the institution responsible for the students’ and faculty members’ correct use of the Educational License?

When students and faculty members sign up, they have to accept Colourbox’s Licensing Conditions and they agree to only use the images, vectors and videos for non-commercial purposes. If they breach this agreement, it is their responsibility, not that of the institution.

What is “educational use”?

Educational use is when students use images, vectors or videos in their coursework and assignments, or when a faculty member uses images, vectors or videos for lectures, presentations, course material etc. When a project, paper, presentation is made public, is sold or is distributed to an audience outside of the school, it is no longer educational use and a regular, commercial license must be acquired.

Can a student use the images, vectors or videos commercially if they make a project that turns into a commercial job?

Yes. A student can do this if he/she buys the rights to use the images, vectors or videos commercially from a separate account like any other commercial customer.

Can faculty members use the images, vectors or videos commercially?

Yes. Faculty members can use the images, vectors or videos for marketing purposes for the school if they are a regular user on the account. They can also use images, vectors or videos commercially for their own projects if they buy the rights to use the material commercially from a separate account like any other commercial customer.

As an administrator/super user, where do I find the list of Educational License users?

You can access all this information from your personal account frontpage. Click on the menu link “Educational License” to find your current Educational Key, a searchable list of users and their number of downloads.

Can administrators/super users renew the students’ access to the Educational License?

Yes. Under “Educational License” a super user can select the user(s) they would like to renew.

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